Finding your keys, your linen and your ski passes ready on arrival, knowing who to turn to during the week, having almost nothing to organise once you are there: this is what you expect from a ski resort concierge service. Some of these services already come with your apartment or chalet rental in our Tarentaise resorts. For more personalised requests, ask our booking centre in Bourg-Saint-Maurice: our advisers will tell you what is possible, depending on the resort and the time of your stay.
What a concierge service changes about your mountain stay
A week’s skiing is often decided in the first few hours: collecting the keys, making the beds, buying ski passes... A concierge service takes care of this logistics so that your holiday really starts on arrival. For a family or a group renting a large chalet, that is all the more time gained on the pistes.
- A prepared arrival: services booked in advance are waiting for you from the first day.
- A contact on site: an agency in your resort, for the key handover and your questions during the stay.
- Fewer formalities: linen, cleaning and ski passes are booked at the same time as the property through the booking centre.
- Local advice: advisers who live and work in the resort all year round and know its activities.
The services already offered with your rental
We already offer several additional services with your rental:
- Welcome and key handover: our agencies in the resorts are open all year round and welcome you during your stay, at the times shown on each agency’s page.
- Linen and cleaning: sheets, towels and tea towels delivered to the property, cleaning as an option. Details can be found on our cleaning and linen page.
- Ski passes: booked online before you leave, they are handed to you by our agency on the day of your arrival, with no waiting, thanks to our partnership with the ski lifts.
- Ski lessons: a discount on group lessons may be available, on presentation of a voucher to be collected at the agency; ask us whether it applies to your dates.
- Advice on the resort: our advisers tell you about the resort, its activities and how to organise your week.
The prices of these additional services are shown on each rental’s page, at the time of booking.
For which properties?
When you book, each rental’s page shows the additional services and their prices: check which ones are offered for the property you are interested in. A concierge service makes the most sense in a large chalet or a high-end apartment, when you want a fully organised stay. Our selection of exceptional properties brings together apartments and chalets in our resorts.
If you dream of a private wellness area after skiing, see our page on luxury chalets with spa, checking the facilities offered in each property’s description.
How do you request these services before or during your stay?
- When booking your property, add the additional services offered on the rental’s page, such as linen or cleaning, and book your ski passes online.
- For everything else (parking, bespoke requests), contact our booking centre in Bourg-Saint-Maurice: by phone on +33 4 79 07 05 17, by email at resa@cis-immobilier.com or via the contact form on the website.
- Specify your needs: dates, resort, number of people, children’s ages, services wanted. The more precise your request, the more precise the answer.
- On arrival, our agency on site hands you the keys and, where applicable, your ski passes. It remains your point of contact throughout your stay.
Our agencies welcome you in Les Arcs (Arc 1600 and Arc 1800), Bourg-Saint-Maurice, Méribel, Peisey-Vallandry, Tignes and Val d’Isère. For a stay on the shores of Lake Bourget, contact our Aix-les-Bains agency directly.
A local team in every resort
Our advisers live and work all year round in the resorts where they welcome you. This local presence makes the difference when you need pointing towards the right activity, information about the resort or a question settled during the week. It comes with commitments that we display clearly: transparent prices, detailed descriptions, inventories, condition reports and rental contracts.
Frequently asked questions
Are the additional services included in the price of the rental?
Bed linen and towel rental and cleaning are additional services: their prices are shown on the rental’s page at the time of booking. For a bespoke request, our advisers will tell you whether it is possible and on what terms.
Where do you collect your keys and ski passes?
At our agency on site, on the day of your arrival. Ski passes booked online in advance are handed to you there.
Can you contact the agency during your stay?
Yes: our agencies in the resorts are open all year round, and our team answers your questions during opening hours.