FAQ

FAQ

  • WHAT TIME CAN WE GET INTO OUR APARTMENT?

    For the ski resorts and Bourg St Maurice: from 17.00.
    For Aix les Bains: between 14.00 and 17.00.

  • WHAT TIME MUST WE VACATE THE APARTMENT?

    At the latest at 10.00 on the day of departure.

  • WHAT DO WE DO IF THE AGENCY IS CLOSED WHEN WE ARRIVE?

    In the case of a late arrival you need to contact the agency the day before you arrive to arrange how to collect your apartment keys.

  • IS THE END OF STAY CLEANING INCLUDED IN THE PRICE?

    No, but this can be booked at our agency (as a supplement) during your stay.

  • IS LINEN INCLUDED IN THE RENTAL PRICE FOR THE APARTMENT?

    Yes in the winter season in all the resorts except Bourg St Maurice.
    No in the summer season in any of the resorts but it is possible to pre-book 8 days at the latest before your arrival.

    For Aix les Bains: no, it is a supplement and has to be booked at least 8 days prior to your arrival.

  • HOW CAN I BOOK ADDITIONAL SERVICES?

    1. On booking you can choose the service you would like.
    2. Once the apartment booking has been made you can book online or by telephone up to 8 days before you arrive.

  • ARE ANIMALS ACCEPTED?

    Yes unless noted to the contrary in the apartment description.

  • ARE BOOKING FEES SUPPLEMENTARY?

    No, they are included on the price shown on the website.

  • WHAT ARE THE SKI HOLIDAY BOOKING TERMS AND CONDITIONS?

    • If the reservation is made over 30 days before the arrival date:
      Deposit of 25% of the total amount of your holiday must be paid at the time of booking.
      Balance to be paid no later than 30 days prior to the arrival date.
    • If the reservation is made less than 30 days before the arrival date:
      The total amount of your holiday must be paid at the time of booking.
    • If additional services are added after the balance of the holiday is paid:
      The total amount of the services must be paid at the time of booking
      for the ski resorts and Bourg St Maurice

  • WHAT REMAINS TO PAY ONCE I ARRIVE?

    Visitors tax, price per day per person depending on the destination.
    The damage deposit for the apartment.

    For Aix-les-Bains: the visitors tax, price per day per person varies according to the classification (stars*)
    Additional services if they have been pre- booked after the time of booking the accommodation.

  • IS THE DAMAGE DEPOSIT CASHED AND WHEN WILL IT BE RETURNED?

    No, the damage deposit is not cashed.
    It will be returned within 30 days following the date of departure if no damage has been done or nothing is missing.